Dea’rt Istanbul pieces are handmade and carefully packed with premium protective materials to help safeguard delicate surfaces during transit. Orders are prepared within 1–2 business days. Shipping options, fees, and the most accurate estimated delivery times are displayed at checkout based on your destination. After dispatch, estimated delivery times are typically 1–2 business days within Turkey, 1–3 business days to the United States, United Kingdom, and Canada, and 2–5 business days to the UAE, Saudi Arabia, Qatar, Kuwait, Egypt, Bahrain, Jordan, and Lebanon. International shipments may be subject to customs duties and local taxes, which are assessed by local authorities and are the customer’s responsibility unless stated otherwise. Please ensure your shipping address and contact details are correct—if you need an update, contact us as soon as possible at info@deartistanbul.com . If your package arrives damaged, please take photos and email us within 48 hours so we can assist promptly.

We want you to love your Dea’rt Istanbul piece. Where applicable, you may request a return within 14 days of delivery, provided the item is unused, undamaged, and returned in its original packaging. All returns must be requested by email before sending anything back. Please contact info@deartistanbul.com to start your request—once approved, we will share the return address and step-by-step instructions. Return shipping is covered by us after approval and once the return instructions are provided. If your order arrives damaged or incorrect, please email us within 48 hours of delivery with clear photos of the item and packaging. Once your return is received and approved, your refund will be issued to the original payment method. Refund timing may vary depending on your bank or payment provider.

24/7 Live Support — We’re Always Here for You Our support team is available 24/7 via live chat and email to assist you whenever you need us. Whether you have a question about a product, need help with your order, or want personalized guidance, we’re here to provide fast, clear, and reliable support. You can reach us anytime at info@deartistanbul.com

Shopify Payments Protection. All of your payments are processed through Shopify’s official secure payment infrastructure, using advanced encryption and globally trusted security standards. Your card details are protected, your transactions are safe, and you can shop with confidence using major credit cards and supported digital wallets.

Premium Quality Products Hand Selected, Durable and Designed to Last We carefully curate premium-grade pieces—many of them handmade—crafted to deliver long-lasting quality, refined aesthetics, and real value. For our delicate decorative items, we apply strict quality control and thorough protective packaging standards to help ensure every piece arrives in excellent condition.

Safe Shopping, Every Time If your order arrives damaged or incorrect, we’ll make it right quickly with a replacement or refund, in line with our delivery and returns policies. For fast assistance, please contact us within 48 hours of delivery with clear photos of the item and packaging. Your satisfaction and peace of mind are always our priority.